by Mkgt team | Nov 13, 2012
Everyone is focused on growing revenues, especially to add stability to their businesses and to cover rising operating costs.
This are 10 simple tips that can help:
- Acquire new customers setting up a referral sales, increasing advertising and social media buzz: every referral sales or social media have a different target and you can give them the right product/service as they need;
- Target new markets finding an overseas market, a niche market, through mobile or sell in a new channel: not all customers need the same product or service. Or, not all customers need all your products or service;
- Sell more to existing customers through promotions, loyalty programs daily details or through more re-marketing: try to acquire more informations from your customers and give them what they want;
- Expand products, like add new product lines or expand selection of existing lines (but pay attention: don’t offer too many choices);
- Cross-channel marketing, for example sell online and pick up in store or buy in store and offer free shipping: give more flexibility to your customer, offering a special service;
- Personalized email with customer name and with a list of products of interest: try something close to their preferences;
- Add a CRM system for understand better needs and habits of customers: the right product and service for the right customers;
- Increase the conversion rate: change your landing pages, put a new call to action, simplify the cart process of your ecommerce;
- Increase profit margin on your products: optimize your and your stakeholders processes, find key products and give them more value;
- Increase the efficiency of your customer sales and support taking a proactive approach and in real time
Vivocha is fully customizable both in Graphics and Colors as well as in how the engagement process works, thanks to the innovative Proactive Engine. Check out all the features or request a demo to learn more.
by Mkgt team | Nov 12, 2012
Save the date! MagentoLive this year is going to start in London on Tuesday, November 13.
Join us and over 400 leading eCommerce merchants, partners and developers and participate in conversations about eCommerce trends and growth, to discover our Vivocha’s Services and Partners Program to learn about what’s new at Magento, and, of course, have fun all together.
Vivocha is a cloud-based service, that allow you to engage online their customers, using the most effective communication channel at the right time. Vivocha helps to increase online sales thanks to a significant increase in the conversion rate, reduce the dropout rate by increasing the average ticket thanks to a precise multi-channel support.
Forward Vivocha enhances customer experience by offering the customer online in real time and proactively the assistance of an operator who does not find answers by yourself.
If you don’t know, Magento is a open-source and enterprise-class platform that offers high degree of flexibility and control over the user experience, content, catalog and functionality of their online store.
Stop by our stand ad Magento Live Conference UK and discover how Vivocha can can be the right solution at the right moment: follow us on Twitter or the Live twitting of Magento Live.
Vivocha has a useful Magento Integration, that allows Agents to see Cart data in real time while chatting with customers. Request a demo to learn more.
by Mkgt team | Oct 23, 2012
We’re delighted to have been named amongst the world’s top 20 early-stage start-ups at Dublin Web Summit 2012
Vivocha had been selected from over 1,000 applicants to be amongst the 100 finalists of the Electric Ireland Spark of Genius Competition, which is dedicated to the world’s most innovative emerging companies. Each of the finalists of the competition had the opportunity to present themselves during the prestigious Dublin Web Summit.
Being shortlisted for the ‘Spark of Genius’ competition and ranking in the Top 20 after pitching to a panel of international investors, startup experts, industry heavyweights as well as media, is a really exciting developments for us. This is huge endorsements of our product and a sign of the progress Vivocha has made; since our launch earlier this year we signed up more that 20 Enterprise clients and are rapidly expanding into International markets.
Vivocha, a multichannel communication tool for websites, helps increasing customer loyalty by improving the quality of support and communications. Check out all the features or request a demo to learn more.
by Mkgt team | Oct 3, 2012
We will be exhibiting at this year’s Dublin Web Summit, which is being held on the 17th & 18th of October at the RDS.
The Web Summit is an incredible two day networking experience with over 3,000 attendees from more than 45 countries across the world, as well as speakers who are the driving forces in technology globally, reshaping entire industries as entrepreneurs, engineers, inventors and more from companies including Google, Facebook, Amazon and Twitter.
Even more exciting we have been selected as Electric Ireland Spark of Genius Finalist!
With over 1,000 applicants from 36 countries this year’s Startup Competition will be the biggest in Web Summit history. The shortlist has been handpicked by an advisory panel of startup gurus, investors and media members, to pitch at the Web Summit.
We will be keeping you updated with all the action, events and speakers via our Twitter feed, so make sure you follow us on @vivocha to get all the updates.
If you’re at the Web Summit, make sure you drop by our exhibition stand to learn more about Vivocha.
Vivocha is international: it’s available in many languages and offers automatic translation during chats. Check out all the features or request a demo to learn more.
by Mkgt team | Sep 12, 2012
Today is a very good day here at Vivocha, I’m excited to announce that Vivocha has raised € 1.5 million in venture capital from Vertis Venture and Principia II.
This investment is a concrete proof of the rapid progress we are making. I’m very proud that Vertis and Principia, two leading venture capital funds, believed in us.
We have several items on our roadmap for the coming months: ramp-up marketing and sales to accelerate the international expansion, complete the team – job posting are here and would love to have your help recruiting – expand the product features into the Mobile and Social field. We are committed to building a successful and lasting company.
The Board of Directors of the Company has also been renewed, with the entry of new members, and is now composed by Daniele Barki (Reitek S.p.A. – President), Renato Vannucci (Vertis SGR), Marco Magnocavallo (Principia SGR), Federico Pinna (co-founder & CTO) and Gianluca Ferranti (Co-founder & CEO)
My sincere thanks go first to the early days team members, they did a terrific job releasing the first product in such a short time, our secret recipe for success. I can’t forget to mention Reitek – our first investor – and all the mentors that supported us during this journey.
I know that the road to success is still long and uncertain but it’s been so much more fun taking this ride.
Time to celebrate ends here. Get back to work!
You can find the official press release here.
Vivocha is a SaaS solution, enabling multichannel communication with website visitors, to provide support and increase loyalty. Take a look at the features or request a demo to learn more.
by Mkgt team | Sep 10, 2012
Vivocha is Data Sponsor at BIG DIVE
A four-week training program to boost the technical skills needed to dive into the BIG DATA universe.
The Web of Data is rising and a new gold rush has begun in search of high level technical skills to operate effectively in this new field.
Specific competences in the areas of SW Development, Visualization and Data Science need to be refined and refocused in order to be applied effectively.
Big companies, SMEs and startups have understood the huge value that can be extracted from BIG DATA and are investing time, energy and lots of money in training a new class of professionals ready to be involved in the productive process.
Academia is also updating its training model in line with the changes in trends, technology and social evolution led by the Internet.
http://www.bigdive.eu/
Did you know? Vivocha has a built-in Google Analytics integration, to help customers get a better understanding of what’s going on on their websites by collecting and presenting data in a coherent and useful interface.
